What Schlage will do: Upon return of the defective Product to Schlage, Schlage’s sole obligation, at its option, is to either repair or replace the Product, or refund the original purchase Which the Product was originally installed. Material and workmanship, as long as the Original User occupies the residential premises upon Subject to the terms and conditions of this warranty, Schlage extends a lifetime limited mechanical and finish warranty and a three-year limited electronics warranty to the original consumer user (“Original User”) of our Schlage brand product (“Product”) against defects in Lifetime Limited Mechanical and Finish Warranty and 3-Year Limited Electronics Warranty Remember to disconnect the cables before removing the lock! If you need to remove the lock from the door, reverse the installation steps. See the Schlage Touch™ User Guide for additional information. If your lock is not working after the test, uninstall the lock and make sure that the thumbturn is vertical throughout installation! Program Lock Make sure the cable is connected in step 6, then try again. Uninstall the lock, check step 1, and make sure the latch is facing the right direction. Latch retracted but did not extend (latch bound).
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